Manager Corporate IT (w/m/d)

Das ist der Job

Then SNP is the right place for you!

Darum lohnt es sich

Are you looking for more creative freedom, more personal fulfillment and even more team spirit? Leveraging our expertise to empower our customers to achieve their goals is what drives us as a team at SNP. Your Mission: You ensure reliable, secure and efficient operations of IT services and business applications by leading your teams accordingly.

Ability to lead your global teams professionally, especially during major incidents whilst continuously improving processes and programs. Be More @SNP: Discover your full potential At SNP, you will work in an international, diverse environment where you feel truly valued.

Personal growth As a dedicated team member, you can quickly take on more responsibility.

More than just a salary We offer a range of additional benefits: Supplementary company health insurance, company pension scheme, capital‑forming payments, sabbatical, job bike, Deutschlandticket and other mobility solutions, childcare subsidy for non‑school‑age children, gym subsidy, employee shopping discounts and much more.

Contact Friederike Rauter | Talent Acquisition Specialist | +49 6221‑6425‑163 | karriere@snpgroup.com #J-18808-Ljbffr The SNP Group isn’t just another SAP software and consulting firm. Our unrivaled platform streamlines transformation processes in ways that others can only dream of.

As pioneers in data transformation, we revolutionize the way companies future‑proof their system landscapes with our software platform SNP Kyano and the BLUEFIELD approach.

No matter your role, Starting at SNP – offers you the opportunity to work with the best minds in the industry and develop unparalleled solutions trusted by some of the world’s largest companies.

Help us shape the digital future of organizations across the world by applying now as a Manager Corporate IT (w/m/d) You can work remotely or at our location in Heidelberg. Responsibility for operating a 24/7 global support model to ensure round‑the‑clock services for our colleagues.

You are in charge of managing application lifecycle services, IT‑Service Management (ITSM) processes and operational SLAs. Overseeing incident, problem and change management as well as services requests. Ensuring operational readiness for new solutions such as AI usage in all dimensions.

You drive continuous improvement and automation in operations, establish risk KPIs and metrics for better oversight and provide feedback loops for future improvements. In collaborating with your business stakeholders, you ensure optimized internal processes within SNP. Partnering with vendors to negotiate and execute contracts.

What we are looking for: Your profile You bring 5-7 years of experience as a manager in this or a comparable IT field. Expertise of ITIL processes: Incident, Problem, Change, Service‑request and Release Management. Deep understanding of and experience in operating a 24/7 global IT client and infrastructure support model.

Experience in evaluating outsourcing and managed service models for global coverage. You combine a “hands‑on” mentality with innovative thinking and a structured way of working. Excellent English & German skills (both written and spoken). You will not only shape our growth and success, but also that of our customers.

Strong alone, unbeatable together Together, we will rise to every challenge, no matter how demanding. Together, we are unstoppable. We will support you with tailored development measures. Flexible work We define your preferred working hours and place of work together with you. Apply Now Click this link to apply for the job.