SAP Service Manager (m/w/d) im innovations- und zukunftsstarken Konzern in Frankfurt

Das ist der Job

Job Overview Position: SAP Service Manager (m/w/d).

Darum lohnt es sich

Coordinate incidents, changes, releases and service requests with internal teams and external partners. Introduce modern approaches from agile work, service management and product‑oriented collaboration. In‑depth knowledge of classic ITIL processes and understanding of modern service and product organization.

High team orientation and the ability to bring people together, take responsibility and advance joint solutions. Experience working with virtual teams and modern work practices. Benefits & Work Environment Competitive, fixed, above‑tariff remuneration including variable bonuses.

Various employee benefits such as company ticket, child care support, and employee discount programmes. Employment type: Full-time, permanent (part‑time possible). Location: Frankfurt/Main, with the possibility to work remotely up to 5 days per week. Max. 25 % travel.

Responsibilities Responsible for the stable and secure operation of complex SAP applications across finance, procurement, sales, controlling, projects and adjacent business processes. Ensure high service quality through structured management of operations, capacity, escalations and service levels.

Actively manage and develop established ITIL processes in daily application operations. Collaborate closely with stakeholders at multiple organizational levels, communicating technical and organizational issues clearly. Engage departments, colleagues and partners in changes and new working methods.

Support the transition from isolated service areas to product‑oriented work structures and responsibilities. Analyze key performance indicators and derive concrete actions to improve processes, services and collaboration. Continuously develop existing services with focus on efficiency, quality, user orientation and sustainable operation.

Prepare concepts, decision templates and operational documentation for a professional application operation. Assist in tenders, performance descriptions and internal/external audits. Ensure technical standards and compliance with relevant security and governance requirements.

Design a collaborative environment where responsibility is taken, change is driven and people are actively involved. Qualifications Completed university degree in computer science, business informatics or related field, or equivalent IT education and professional experience.

Several years of experience in IT Service Management with practical SAP knowledge. Experience operating and developing complex application landscapes focused on business processes. Experience in both traditional and agile work environments, ideally with product‑owner exposure.

Ability to actively support organizational and methodological change and engage stakeholders across multiple levels. Strong communication skills and confident presence when interacting with business units, management, operations and external partners. Structured, solution‑oriented and self‑responsible work style with high quality standards.

Reliability, resilience and a high level of initiative combined with pragmatic thinking and execution capability. Certifications in project management or ITIL are a plus. Excellent German language skills and good English skills in spoken and written form. Generous vacation days (30 days, adjustable), paid holidays and flexible working hours.

Trust‑based working hours with mobile and flexible arrangements. Comprehensive health and wellness programs, including a company cafeteria, fitness facilities and health management. Opportunities for continuous learning with a dedicated budget for internal and external training.

Structured career development with an in‑house academy, mentoring, and a wide range of advancement possibilities. Inclusive, flat‑hierarchy culture promoting collaboration across generations. #J-18808-Ljbffr