SAP Service Manager (m/w/d) im innovations- und zukunftsstarken Konzern in Frankfurt

Das ist der Job

Job Overview Position: SAP Service Manager (m/w/d).

Darum lohnt es sich

Responsibilities • Responsible for the stable and secure operation of complex SAP applications across finance, procurement, sales, controlling, projects and adjacent business processes. • Ensure high service quality through structured management of operations, capacity, escalations and service levels. • Actively manage and develop established ITIL processes in daily application operations. • Coordinate incidents, changes, releases and service requests with internal teams and external partners. • Collaborate closely with stakeholders at multiple organizational levels, communicating technical and organizational issues clearly. • Engage departments, colleagues and partners in changes and new working methods. • Support the transition from isolated service areas to product‑oriented work structures and responsibilities. • Introduce modern approaches from agile work, service management and product‑oriented collaboration. • Analyze key performance indicators and derive concrete actions to improve processes, services and collaboration. • Continuously develop existing services with focus on efficiency, quality, user orientation and sustainable operation. • Prepare concepts, decision templates and operational documentation for a professional application operation. • Assist in tenders, performance descriptions and internal/external audits. • Ensure technical standards and compliance with relevant security and governance requirements. • Design a collaborative environment where responsibility is taken, change is driven and people are actively involved.

Qualifications • Completed university degree in computer science, business informatics or related field, or equivalent IT education and professional experience. • Several years of experience in IT Service Management with practical SAP knowledge. • Experience operating and developing complex application landscapes focused on business processes. • In‑depth knowledge of classic ITIL processes and understanding of modern service and product organization. • Experience in both traditional and agile work environments, ideally with product‑owner exposure. • Ability to actively support organizational and methodological change and engage stakeholders across multiple levels. • Strong communication skills and confident presence when interacting with business units, management, operations and external partners. • High team orientation and the ability to bring people together, take responsibility and advance joint solutions. • Structured, solution‑oriented and self‑responsible work style with high quality standards. • Reliability, resilience and a high level of initiative combined with pragmatic thinking and execution capability. • Experience working with virtual teams and modern work practices. • Certifications in project management or ITIL are a plus. • Excellent German language skills and good English skills in spoken and written form.

Benefits & Work Environment • Competitive, fixed, above‑tariff remuneration including variable bonuses. • Generous vacation days (30 days, adjustable), paid holidays and flexible working hours. • Trust‑based working hours with mobile and flexible arrangements. • Comprehensive health and wellness programs, including a company cafeteria, fitness facilities and health management. • Various employee benefits such as company ticket, child care support, and employee discount programmes. • Opportunities for continuous learning with a dedicated budget for internal and external training. • Structured career development with an in‑house academy, mentoring, and a wide range of advancement possibilities. • Inclusive, flat‑hierarchy culture promoting collaboration across generations.

Employment type: Full-time, permanent (part‑time possible). Location: Frankfurt/Main, with the possibility to work remotely up to 5 days per week. Max. 25 % travel.