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Responsibilities

External & VIP Event Travel Support

• Serve as the dedicated travel and booking focal point for all flagship and VIP events produced by the External Events team.
• Oversee room block commitments, flight manifests, and VIP ground transfers for keynote speakers, executive guests, and attendees.
• Coordinate white-glove, high-touch travel arrangements for executive leadership and special guests during major external functions.

Regional Offsites & Corporate Dinners

• Own end-to-end planning, venue sourcing, and logistics for regional department offsites.
• Curate high-touch private dining experiences and executive venues for corporate dinners.
• Develop, standardize, and maintain repeatable playbooks and self-service guidelines so internal team leads can execute smaller meetings with operational consistency.
• Manage vendor contracts, catering, room blocks, and ground transport for all gatherings.

Corporate Travel & TMC Agency Governance

• Serve as the primary operational owner for our 3rd-party Travel Management Company (TMC).
• Monitor agency Service Level Agreements (SLAs), online booking tool (OBT) adoption, traveler support responsiveness, and policy compliance.
• Oversee corporate travel policy updates, travel safety/duty-of-care frameworks, and travel profile administration.
• Partner with the Travel & Logistics Coordinator to ensure seamless handling of group airfare, room block releases, and executive escalations.

Administrative & Stakeholder Management

• Partner with the Event & Travel Finance Lead to track budget actuals, audit TMC billing feeds, and manage purchase orders.
• Gather post-event feedback and analyze travel data to continuously optimize offsite playbooks and corporate travel experiences.

Team Leadership & People Management

• Directly manage, mentor, and oversee day-to-day tasks for the Travel & Logistics Coordinator and supporting event staff.
• Coordinate workload distribution across team members to manage overlapping offsite schedules, peak conference travel rosters, and VIP travel requests.
• Set performance goals, conduct reviews, and foster professional development within the travel and offsite operations pod.

Qualifications & Experience

• Experience: 7+ years of experience leading corporate meetings, regional offsites, and corporate travel management operations.
• Leadership & Management: 2+ years of direct people management or proven experience supervising, coordinating, and delegating work to direct reports, coordinators, or cross-functional team members.
• Travel Operations: Proven track record of managing 3rd-party Travel Management Company (TMC) relationships, online booking tools, and group travel logistics.
• Event & VIP Logistics: Experience coordinating travel manifests, hotel room blocks, and VIP concierge services for high-profile external events or large conferences.
• Event Execution: Strong background in venue sourcing, hotel room block negotiations, catering coordination, and run-of-show planning for mid-sized gatherings.
• Vendor Management: Experience negotiating corporate rate agreements with hotel chains, boutique properties, and event vendors.
• Skills: Exceptional organizational, communication, and project management skills; ability to balance multiple offsite timelines simultaneously.
• Experience: 7+ years of experience leading corporate meetings, regional offsites, and corporate travel management operations.
• Leadership & Management: 2+ years of direct people management or proven experience supervising, coordinating, and delegating work to direct reports, coordinators, or cross-functional team members.
• Track: Proven track record of managing 3rd-party Travel Management Company (TMC) relationships, online booking tools, and group travel logistics.
• Event & VIP Logistics: Experience coordinating travel manifests, hotel room blocks, and VIP concierge services for high-profile external events or large conferences.
• Event Execution: Strong background in venue sourcing, hotel room block negotiations, catering coordination, and run-of-show planning for mid-sized gatherings.
• Vendor Management: Experience negotiating corporate rate agreements with hotel chains, boutique properties, and event vendors.
• Skills: Exceptional organizational, communication, and project management skills; ability to balance multiple offsite timelines simultaneously.

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